Frequently Asked Questions
Everything you need to know about our heritage pencils and ordering process.
Where are Musgrave pencils manufactured?
We have been proudly manufacturing our pencils in Shelbyville, Tennessee, USA since 1916, maintaining a long-standing tradition of American craftsmanship.
How long will it take for my order to ship?
Standard orders typically process within 2-3 business days. Once shipped, domestic delivery usually takes 3-7 business days depending on your location.
Do you offer custom pencil printing for businesses or events?
Yes, we specialize in custom branded pencils. You can choose your colors, ferrule styles, and custom text through our personalized ordering portal on the website.
What is your return policy for defective items?
We stand by the quality of our wood-cased pencils. If you receive a damaged or defective product, please contact us within 30 days of delivery for a full replacement or refund.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.
What types of wood do you use for your pencils?
We primarily use high-quality incense cedar and basswood, ensuring our pencils are easy to sharpen and provide a smooth writing experience.